Rav Aryeh Finkel
Answer: This case is similar to the story of the money manager who caused his client to lose his Earned Income Credit, which we discussed in a previous segment. We said that was a case of mevatel kiso shel chavero, not garmi, so the money manager is liable in dinei Shomayim but not in dinei odom. In this case, it would seem that the secretary caused a similar loss of profit for her boss, as he stood to make $750 that she caused him not to make.
However, this case is different because when banks offer a promotion like this, the customer doesn't have to file a claim or do anything besides deposit the money and keep it in his account. The bank then automatically deposits the promotional money into the account. Once the $20,000 is in his account, everything happens electronically. The $750 is set aside for the customer and is almost already his. If the secretary causes that money to be lost, this could be considered more direct damage, which would be considered garmi; accordingly, she is liable to pay even in dinei odom.
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